In really rare circumstances Endpoint Security for Macintosh may experience issues that are usually impeding the product to work as made. In like situation, you must post a request to the Bitdefender Techie Support Group for them to check out and find why the item's functions are not carrying out as they shouId. When sumbitting á request, you need to offer the following:.
Exchange 2013 legacy public folder access outlook for mac. A detailed explanation of the problem you are experiencing. A screenshot (if applicable) of the specific error message that seems. A Assistance Tool sign that consists of system info. The Assistance Tool is made up in two components, GatherBD and BDProfiIer.
The tool gathers wood logs for the Bitdéfender daemons aIong with item and program logs (such as the IP deal with of the device, the OSX version and the allocated assets). Beneath are shown two methods which will help you generating the Support Tool journal. Beginning with the product edition 4.0.0.179022, you can use GatherBD method to collect the wood logs.
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If the product is not really installed on the impacted device or if you cannot run the GatherBD orders, you can usually make use of the BDProfiler technique. Collect logs with GatherBD To collect logs from the impacted endpoint, adhere to these actions:. Open up a Fatal windowpane. Type the following instructions to enable logging: $ cd /Collection/Bitdefender/AVP/enterprise.package deal/ $ sudo./GatherBD start. Reproduce the problem. Stop visiting: $ sudo./GatherBD cease.
Gather records into an store: $ sudo./GatherBD save all You can find the save file called BitdefenderSupportToolOutput.zero in: /Library/Software Support/Antivirus for Mac pc/. Connect the save to your support ticket. Take note: If prompted to install Xcode control line developer tools, click Install. When installation is total, perform as soon as once again the above steps. How to create a BDProfiler log To gather Mac system information using the BDProfiler suppórt tool:. Download thé comprising the Support Tool.
Remove the BDProfiler.tool document from the save. Open up a Terminal window. Navigate to the area of the BDProfiler.tool file. For example: cd /Users/Bitdefender/Desktop.
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Include execute permissions to the document: sudo chmod +x BDProfiler.tool. Run the tool. For instance: sudo./Customers/Bitdefender/Desktop/BDProfiler.tool.
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Press Y and get into the password when inquired to supply the owner password. Wait for a couple of moments until the tool surface finishes generating the sign.
You will discover the resulted store file ( Bitdefenderprofileoutput.zip) in the same folder with thé tool. How tó Send a Demand to the Bitdefender Assistance Team, enter the required information, connect the record document and the screenshot, and click SUBMIT.
If you already have got an open up ticket with the problem, response to the confirmation email received from Bitdefender and connect the documents to it. Microsoft office for mac 5 user license.